“I don’t want 1000 pieces; my company will only use 500!” “I need the pieces in bags of 5 for this project.” “It’s a hassle remembering to place a purchase order every month for the same item.” “Time is being wasted kitting these items, and wasted time holds down production.” “My company would have to spend a small fortune in tooling for us to complete these harnesses for our customer.”
“Customer service” is held in the highest regard by many, many large and small companies. It has been studied, analyzed, and implemented in all the best companies.
Service is a personal matter. It’s impossible to “please all the people all the time.” Some customers value knowledge, some friendliness, some price, some availability, some variety, etc.
What is it that separates great companies from the rest? They ASK their customers what they want. Studying the gathered input from their customers can change the course/approach a company takes.
I have overheard buyers complain of not being able to fulfill a specific need within their company. They ask other buyers or search the Internet. Why don’t they ASK their company’s preferred vendors?
Vendors are committed to helping.
